At ZOVOREN, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Returned with all original accessories and components
Some products may not be eligible for return for hygiene or safety reasons once they have been opened or used. Any product-specific return restrictions will be clearly stated on the product page.
Change-of-Mind Returns
If you change your mind, no longer want the item, or purchased the wrong item, you may request a return within 30 days of delivery, provided the item meets our return conditions.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and, when applicable, photos of the item and packaging so that we can review the issue and provide an appropriate solution.
For confirmed damaged, defective, or incorrect items, ZOVOREN will cover the reasonable return shipping costs or provide another appropriate solution, such as a replacement or refund.
How to Request a Return
To request a return, please contact us at support@zovoren.com with:
- Your order number
- The reason for the return
- Photos of the item, if applicable
We will provide further return instructions after reviewing your request. Please do not send an item back before receiving return instructions from us.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If your return is approved, the refund will be issued to your original payment method. Please allow additional time for your payment provider or bank to process and post the refund to your account.
Original shipping charges, if any, may be non-refundable.
Non-Returnable Items
For hygiene and safety reasons, certain opened or used personal-care or intimate products may not be eligible for return. Any applicable exclusions will be stated on the relevant product page.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@zovoren.com
ZOVOREN
Last updated: September 2026