退款政策

Return & Refund Policy

At ZOVOREN, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy for eligible items.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging
Returned with all original accessories and components, if applicable
Accompanied by your order number or proof of purchase

If you simply change your mind or no longer want the item, you may request a return as long as the item meets the conditions above.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

How to Start a Return

To request a return, please contact us at support@zovoren.com with your order number and the reason for your return.

After reviewing your request, we will provide you with return instructions, including the appropriate return address.

Please do not send a return to an address without receiving return instructions from us first. We cannot guarantee that unauthorized returns can be processed.

Damaged, Defective, or Incorrect Items

Please check your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

Please include your order number and photos of the item and packaging when applicable.

For confirmed damaged, defective, or incorrect items, ZOVOREN will cover the reasonable return shipping costs or provide another appropriate solution, such as a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.

This may include opened or used personal-care or intimate products.

Any product-specific return restrictions will be clearly stated on the relevant product page.

Gift cards and items marked as final sale are also not eligible for return.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, the quickest option is to return the original eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund after the returned item has been received and approved. Your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing time, please contact us at support@zovoren.com.